Frequently Asked Questions - FAQ

Of course they do! Many of our travellers do it. You can sign up alone, alone, as a couple, with friends, with your family or however you prefer!

No. This way you have total freedom to choose the timetable, days, airline or even stay longer if you feel like it. Besides, you come from different cities and even countries. Whenever you need it, we will help you with recommendations and ideal schedules!

From Spain there are direct flights from Madrid and Barcelona. You can also do it with a stopover at a cheaper price.
From Latin America, you normally fly with a connection.
We recommend searching for flights using Google Flights, Momondo, Skyscanner or other comparison search engines, without setting a specific date, to find the best price.
Travelling one or two days before and one or two days after can be cheaper and allows you to get more out of the experience.

We always organise our trips as a group, so the rooms are private double rooms. If you are travelling alone, you will share the room with another person, we always try to make sure that they have the same affinities as you, so that you have a unique experience.

Yes, the security is spectacular.
Dubai is one of the safest cities in the world. It is safe to walk around, even at night.
We always recommend common sense, but there are no safety concerns.

People of all ages travel with us! The important thing is the attitude, not the age. What we are looking for are good vibes and the desire to experience something different.

Citizens of Spain, the United States and most Latin American countries do not need a visa for short stays between 30 and 90 days, depending on the country. You just need your passport with more than six months validity and a return ticket. We always recommend checking the requirements according to the nationality of your passport.

Don't worry! The whole trip is organised in Spanish, except for the communication with external people (e.g. hotel reception, bars, restaurants, driver of the 4 x 4, etc.) who speak English. But I'm sure that someone in the group will give you a hand with the language!
You will travel with a group of Spanish speakers and the guided activities will also be in Spanish.
This way you can enjoy yourself without worrying about the language.

Yes. You’ll have moments to rest, stroll, shop, or enjoy the hotel.

Bring comfortable clothes, something smart for dinner parties and a touch of the rogue for beach days and events.

It's a fantastic idea if you want to enjoy more of Dubai. You will have your Canalla Guide with plans within the city and recommendations in the Emirates or nearby countries. We will also put you in touch with other fellow travellers who are staying for more days to share plans or transfers.

The first day of your chosen date is only for you to organise your arrival in Dubai and meet the group in the afternoon, and the last day of your chosen date from the morning onwards is departure day, i.e. you can pick up your return transport at any time you wish.

The meeting point with your group will be directly at the hotel.
Before your trip, you will receive all the necessary information in good time: exact location, clear directions and recommendations on the best way to get there, which in Dubai is very easy, both by metro and taxi.

In addition, about a month before the start of the trip, we create a WhatsApp group for the trip. There you get to know your group mates and, if you have the same arrival times, you can even organise to go to the hotel together from the airport.

Travel insurance is very important. Depending on the country you are travelling to, it may or may not be compulsory, but our recommendation is 100% that you travel with insurance to ensure that you have peace of mind and are well covered for any unforeseen event: health, cancellations, medical incidents, etc.

Bear in mind that you are travelling to another country and that, without insurance, any mishap can lead to high costs.
Nowadays it is very easy to take out travel insurance online and for a moderate price. We also work with two of the best travel insurance companies.

If you need a recommendation or advice, let us know and we will be happy to help you. Better to be safe and travel without worries.

Getting around Dubai is easy and convenient.
The metro works great and connects many key points in the city. We also recommend downloading the Careem app, which works like Uber in Dubai and is perfect for carpooling.

An important detail: taxis in Dubai are very cheap, even cheaper than Careem. For this reason, the best thing to do is to agree among your group of friends and share transport, which is great value for money and more fun.

In any case, you will always have our best transport recommendations for each activity.

Approximately one month before the start of the trip we create a WhatsApp group with the members of your group. We open it for one day to make it easier for you to agree if some of you arrive at similar flight times and so share transfers from the airport to the hotel and then it becomes exclusively an information group for the trip, so it will remain closed. You will receive the Canalla Guide one day before the start of the trip, hotel location, breakfast and dinner schedule, activity schedule, recommendations and everything you need to make your trip an unforgettable experience.

During the trip we will offer you a day to visit the area around the Burj Khalifa, enjoy the spectacular fountain show and take a leisurely stroll through the Dubai Mall, the largest shopping centre in the world. We will give you all the transport recommendations and timetables to get there easily and live the experience in a group, which is always much more enjoyable.

We'll also suggest a morning trip to Kite Beach, our favourite beach in Dubai. We'll tell you how to get there, what to do in the area and the best plans, because there are plenty of options to enjoy it to the fullest.

These get-togethers are not compulsory, but highly recommended. Sharing these moments in a group makes the experience even more special and fun!

If you feel like visiting Abu Dhabi, you have several options.
We've left one day free during the trip so you can enjoy Dubai at your own pace: stroll around, discover new places, relax or take advantage of the Scoundrel Guide we'll give you, full of local recommendations.

Alternatively, you can join a tour from Dubai to Abu Dhabi for a supplement. In this case, it will be a guided tour in English, organised so that all you have to do is enjoy the plan.

In the 15 days following the payment of your booking, the refund will be 100% of the amount paid without having to present any document, simply because you decide to do so, except if you make your booking in the last 60 days before the start of the trip, in which case no refund will be made as it will be given as a confirmed place.

Up to 45 days before the start of the trip, refund of 50% of the amount paid for the following reasons of force majeure:

➡ Serious illness with hospitalisation
➡ Starting a new job, in a different company
➡ Summons or presentation to a selection board for competitive examinations

Documentation proving the cause of force majeure must be presented.

It is important to understand that this is a trip with a lot of organisation, so if you are signed up with someone else, it is essential that everyone has this message so that they read and accept this information, both about the trip and the cancellation policy.

In Dubai, the G-type plug (three rectangular pins) is used.
We recommend that you bring an adaptor from your own country, which is easy to find in electronics shops, airports or online before you travel.

Travelling with Viajeros Canallas is a combination of adventure and tranquillity.
On the one hand, you have the total freedom to experience the destination in your own way. We are not a coach trip, rigid timetables or chain tours. You move at your own pace, take your own transport, decide what to see, how long to stay and how to enjoy each experience.
We love that bit of adventure that every traveller feels: discovering new places, getting lost in an unexpected street, trying to converse in another language or improvising a plan on the fly. You never lose that spark. And, at the same time, you travel with the peace of mind of an experienced organisation.

Before the trip you will receive the Canalla Guide with recommendations and places tested by our team (some may not be your style, and that's fine 😉 but they are selected with real criteria and experience). You will have clear information so that you can organise your trip with confidence and make the most of the destination.

Moreover, and this is particularly important in Dubai:
You travel in a group, which creates a family atmosphere from the first day.
You travel in Spanish, which in Dubai is a big plus, as hardly anyone speaks our language (taxis, hotels, restaurants and services in general will not).
There will always be a member of the Scoundrel Travellers team in Dubai, who will attend the main activities and will be available to help you with any questions or recommendations.
It will be like someone else in your group, but with knowledge of destiny.

In a nutshell:
Adventure and freedom to experience the trip your way, with the security of a team that has already been there and takes care of every detail.